Error: "Could not access the specified channel, or stream key" (2024)

Hello, I am having problems streaming on Twitch, I keep getting the error: "Could not access the specified channel, or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server."

Things I tried that didn't work:
- I tried connecting to different servers.
- Tried resetting my stream key and made sure it was correct when I input it on OBS.
- Restarted PC.
- Reset OBS several times under the "Run as administrator" option.
- Restarted my router.
- Deleted McAfee in case of conflicts with firewalls.

I attached my log file, I hope it helps, and thank you in advance for your help and time!

Do you have working IPv6 connectivity? Try https://test-ipv6.com/

R1CH said:

Do you have working IPv6 connectivity? Try https://test-ipv6.com/

Click to expand...

Ran the site, here's what it gave me:

deidre_moon said:

Hello, I am having problems streaming on Twitch, I keep getting the error: "Could not access the specified channel, or stream key, please double-check your stream key. If it is correct, there may be a problem connecting to the server."

Things I tried that didn't work:
- I tried connecting to different servers.
- Tried resetting my stream key and made sure it was correct when I input it on OBS.
- Restarted PC.
- Reset OBS several times under the "Run as administrator" option.
- Restarted my router.
- Deleted McAfee in case of conflicts with firewalls.

I attached my log file, I hope it helps, and thank you in advance for your help and time!

Click to expand...

Use Service: Custom

Server: rtmps://bue01.contribute.live-video.net/app
Your transmision key and you free to go.

im starter today with the issue but i found this server url and started to allow me to start streaming, i think is a server problem or obs issue, idk

I fixed my issue! I found this website:

https://www.makeuseof.com/windows-o...led to connect to,services of the OBS Studio.

And using their recommended 2nd option "Change the "Bind to IP" worked for me. I selected my Ethernet IP and everything was working like normal again. If anyone else is having the same issues I was hopefully the fixes they outlined in the link I shared will resolve it!

solarcell007 said:

I was streaming today and got disconnected out of nowhere. Now when I try to connect my stream again, I get the same error message. I tried the same solutions as well. Some help from anyone would be greatly appreciated!

Click to expand...

I was able to fix the issue, check out reply #7 in the thread!

ChillTheEffOut said:

I'm having this problem as well. Just started today it seems. I can't log on, same message. Occasionally it does "connect" but it drops all frames.

Click to expand...

I was able to fix the issue, check out reply #7 in the thread!

deidre_moon said:

I fixed my issue! I found this website:

https://www.makeuseof.com/windows-obs-studio-failed-connect-server/#:~:text=The "Failed to connect to,services of the OBS Studio.

And using their recommended 2nd option "Change the "Bind to IP" worked for me. I selected my Ethernet IP and everything was working like normal again. If anyone else is having the same issues I was hopefully the fixes they outlined in the link I shared will resolve it!

Click to expand...

can confirm, had the same issue and this worked, thanks!

Note that binding to an IPv4 address isn't a real fix, it's a workaround at best. The real problem is you have broken IPv6 connectivity - Twitch recently enabled IPv6 on their servers which is why this problem is showing up now. As IPv6 is a major part of the internet, you should try and figure out why it's broken as this will affect your connectivity to more than just Twitch.

https://test-ipv6.com/ will help identify the problem - if you see results like post #5 where the "large packet" test takes many seconds or fails, this indicates you have a bad MSS or MTU on your IPv6 path. This problem is most likely on your router or ISP's side.

R1CH said:

Note that binding to an IPv4 address isn't a real fix, it's a workaround at best. The real problem is you have broken IPv6 connectivity - Twitch recently enabled IPv6 on their servers which is why this problem is showing up now. As IPv6 is a major part of the internet, you should try and figure out why it's broken as this will affect your connectivity to more than just Twitch.

https://test-ipv6.com/ will help identify the problem - if you see results like post #5 where the "large packet" test takes many seconds or fails, this indicates you have a bad MSS or MTU on your IPv6 path. This problem is most likely on your router or ISP's side.

Click to expand...

ran the test, these are my results:

deidre_moon said:

I fixed my issue! I found this website:

https://www.makeuseof.com/windows-obs-studio-failed-connect-server/#:~:text=The "Failed to connect to,services of the OBS Studio.

And using their recommended 2nd option "Change the "Bind to IP" worked for me. I selected my Ethernet IP and everything was working like normal again. If anyone else is having the same issues I was hopefully the fixes they outlined in the link I shared will resolve it!

Click to expand...

thank you so much, the "BIND TO IP" option fixed my issue